Remote Customer service Jobs · SaaS Onboarding

Job listings

  • Drive onboarding success for mid-market hotels, serving as a trusted advisor and strategic partner throughout implementation.
  • Guide customers through setup, training, adoption, and optimization of the Cloudbeds platform, balancing hospitality expertise with technical proficiency.
  • Collaborate with cross-functional partners to ensure seamless onboarding and long-term customer success.

Cloudbeds provides a unified hospitality platform that powers hotels across 150 countries, transforming operations and commercial strategy. The company is a fully remote team of over 650 members across 40+ countries, known for innovation and an inclusive culture.

  • Act as a trusted advisor for mid-market hotel customers, guiding them through onboarding, training, and platform adoption.
  • Leverage hospitality operations expertise to help customers optimize workflows and align technology with business goals.
  • Collaborate cross-functionally with Sales, Product, and Customer Success to ensure a seamless customer experience and drive long-term success.

Cloudbeds provides a unified platform that powers hotels across 150 countries, processing billions in bookings annually. With over 650 team members across 40+ countries, they foster a remote-first culture that values innovation, diversity, and collaboration.

  • Manage multiple customer onboarding and implementation projects from post-sale to go-live.
  • Lead kickoff meetings, training sessions, and status calls covering SoD rule configuration and access risk analysis.
  • Partner cross-functionally with Sales, Support, and Engineering to ensure smooth delivery and customer adoption.

Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization. The company has a global team and is backed by TPG, valuing diversity, innovation, and a culture of respect and fairness.